Resources

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Usability Testing Essentials

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Usability Professionals’ Association upassoc.org

Journal of Usability Studies and UX Magazine Guidelines, methods, reading, and more resources at upassoc.org/usability_resources/

Society for Technical Communication stc.org
Virtual community on usability and user experience stc.org/usability

Guidelines, methods, templates, articles about web usability at usability.gov

Software Usability Research Lab (SURL) at Wichita State University publishes
Usability News, a free web newsletter on SURL research at http://www.surl.org/

Stanford Guidelines for Web Credibility credibility.stanford.edu/guidelines/index.html

Jakob Nielsen’s bi-weekly Alertbox column on current issues in web usability useit.com/alertbox/

Jared Spool’s newsletter UIEtips and other useful resources at User Interface Engineering’s website uie.com/

Chapter 10 Resources on International Usability Testing

Anderson, C. (2008). ¿Habla Español? Testing and designing for U.S. Latino users. User Experience, 7(1), 25-28. Retrieved from upassoc.org/upa_publications/user_experience/past_issues/2008-1.html

Baeck, A., & Militello, L. (2003, Spring-Summer). Going global: The challenges of designing a medical device for a multinational marketplace. User Experience 2(4), 30-35. Retrieved from usabilityprofessionals.org/upa_publications/user_experience/past_issues/2003-1.html

Barnes, S. J., Bauer, H. H., Neumann, M. M., & Huber, F. (2007). Segmenting cyberspace: A customer typology for the Internet. European Journal of Marketing, 41(1/2), 71-93.

Beaton, J., & Kumar, R. (2010). Indian cultural effects on user research methodologies. In Proceedings of CHI 2010: Work-in-Progress. Atlanta, GA: ACM.

Callahan, E. (2005). Cultural similarities and differences in the design of university websites. Journal of Computer-Mediated Communication 11(1, article 12). Retrieved from jcmc.indiana.edu/vol11/issue1/callahan.html

Chavan, A. L. (2007, October 11). Around the world with 14 methods: Innovation and culture. Human Factors International (white paper). Retrieved from humanfactors.com

Dong, Y., & Lee, K-P. (2008). A cross-cultural comparative study of users’ perceptions of a webpage: With a focus on the cognitive styles of Chinese, Koreans, and Americans. International Journal of Design 2(2), 19-30.

Faiola, A., & Matei, S. A. (2005). Cultural cognitive style and web design: Beyond a behavioral inquiry into computer-mediated communication. Journal of Computer-Mediated Communication, 11(1, article 18). Retrieved from jcmc.indiana.edu/vol11/issue1/faiola.html

Frandsen-Thorlacius, O., Hornbaek, K., Hertzum, M., & Clemmensen, T. (2009). Non-universal usability? A survey of how usability is understood by Chinese and Danish users (pp. 41-50). Proceedings of CHI 2009 (April 4-9). Boston, MA: ACM.

Hall, M., de Jong, M., & Steehouder, M. (2004, November). Cultural differences and usability evaluation: Individualistic and collectivistic participants compared. Technical Communication, 51(4), 489-503.

Hemayssi, H., Sanchez, E., Moll, R., & Field, C. (2006). Designing an Arabic user interface: Methods and techniques for bridging cultures. User Experience 5(1), 4-9. Retrieved from usabilityprofessionals.org/upa_publications/user_experience/past_issues/2006-1.html

Hermeking, M. (2007). Culture and Internet consumption: Contributions from cross-cultural marketing and advertising research. Journal of Computer-Mediated Communication 11 (1, article 10). Retrieved from jcmc.indiana.edu/vol11/issue1/hermeking.html

Honold, P. (2000). Culture and context: An empirical study for the development of a framework for the elicitation of cultural influence in product usage. International Journal of Human-Computer Interaction 12(3 & 4), 327-345.

Lindgren, A., Chen, F., Jordan, P.W., & Zhang, H. (2008). Requirements for the design of advanced driver assistance systems—The differences between Swedish and Chinese drivers. International Journal of Design 2(2), 41-54.

Liu, Z., Coventry, L., Johnson, G., Zhang, H., & Chen, J. (2007). The people’s money machines: Automatic teller machines in China. User Experience, 6(2), 18-22. Retrieved from upassoc.org/upa_publications/user_experience/past_issues/2007-2.html

Mahmood, M. A., Bagchi, K., & Ford, T. C. (2004, Fall). On-line shopping behavior: Cross-country empirical research. International Journal of Electronic Commerce, 9(1), 9-30.

Moraveji, N., Ho, R., Huynh, D., & Zhang, L. (2006). Communication gap: Designing an Interface for Chinese migrant workers. User Experience 5(2), 8-11. Retrieved from usabilityprofessionals.org/upa_publications/user_experience/past_issues/2006-2.html

Oyugi, C., Dunckley, L., & Smith, A. (2008). Evaluation methods and cultural differences: Studies across three continents. Proceedings of NordiCHI 2008: Using Bridges, Lund: Sweden, ACM.

Rogers, K. (2008, May). The culture of China’s Internet: Developing web content for the world’s fastest growing online market. Intercom, 10-13.

Shi, Q., & Clemmensen, T. (2008). Communication patterns and usability problem finding in cross-cultural thinking aloud usability testing (pp. 2811-2816). Proceedings of CHI 2008 Works in Progress, April 5-10. Florence, Italy: ACM.

Singh, N., & Baack, D. (2004, July). Web site adaptation: A cross-cultural comparison of U.S. and Mexican Web sites. Journal of Computer-Mediated Communication 9(4). Retrieved from jcmc.indiana.edu/vol9/issue4/singh_baack.html

Sun, H. (2006). The triumph of users: Achieving cultural usability goals with user localization. Technical Communication Quarterly 15(4), 457-481.

Tobin, R., Hotchkiss, G., & Lee, P. (2008, January). Chinese search engine engagement. Retrieved from Enquiro Research: enquiro.com/whitepapers/pdf/chinese-search-engine-engagement.pdf

Tong, M. C., and Robertson, K. (2008). Political and cultural representation in Malaysian websites. International Journal of Design 2(2), 67-79.

Tsai, T-W., Chang, T-C., Chuang, M-C., & Wang, D-M. (2008). Exploration in emotion and visual information uncertainty of websites in cultural relations. International Journal of Design 2(2), 55-65.

Vatrapu, R., & Pérez-Quiñones, M. A. (2006, August). Culture and usability evaluation: The effects of culture in structured interviews. Journal of Usability Studies 1(4), 156-170. Retrieved from upassoc.org/upa_publications/jus/jus_home.html

Wallace, S., & Yu, H-C. (2009, May). The effect of culture on usability: Comparing the perceptions and performance of Taiwanese and North American MP3 player users. Journal of Usability Studies 4(3), 136-146. Retrieved from upassoc.org/upa_publications/jus/jus_home.html

Walton, M., & Vukovic, V. (2003, March-April). Cultures, literacy, and the Web: Dimensions of information "scent."Interaction, 64-71.

Würtz, E. (2005). A cross-cultural analysis of websites from high-context cultures and low-context cultures. Journal of Computer-Mediated Communication 11(1, article 13). Retrieved from jcmc.indiana.edu/vol11/issue1/wuertz.html

Yammiyavar, P., Clemmensen, T., & Kumar, J. (2008). Influence of cultural background on non-verbal communication in a usability testing situation. International Journal of Design, 2(2), 31-40.

Zhu, P., & St. Amant, K. (2007, May). Taking traditional Chinese medicine international and online: An examination of the cultural rhetorical factors affecting American perceptions of Chinese-created Web sites. Technical Communication 54(2), 171-186.