Usability Testing Essentials

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Usability Professionals’ Association

Journal of Usability Studies and UX Magazine Guidelines, methods, reading, and more resources at

Society for Technical Communication
Virtual community on usability and user experience

Guidelines, methods, templates, articles about web usability at

Software Usability Research Lab (SURL) at Wichita State University publishes
Usability News, a free web newsletter on SURL research at

Stanford Guidelines for Web Credibility

Jakob Nielsen’s bi-weekly Alertbox column on current issues in web usability

Jared Spool’s newsletter UIEtips and other useful resources at User Interface Engineering’s website

Chapter 10 Resources on International Usability Testing

Anderson, C. (2008). ¿Habla Español? Testing and designing for U.S. Latino users. User Experience, 7(1), 25-28. Retrieved from

Baeck, A., & Militello, L. (2003, Spring-Summer). Going global: The challenges of designing a medical device for a multinational marketplace. User Experience 2(4), 30-35. Retrieved from

Barnes, S. J., Bauer, H. H., Neumann, M. M., & Huber, F. (2007). Segmenting cyberspace: A customer typology for the Internet. European Journal of Marketing, 41(1/2), 71-93.

Beaton, J., & Kumar, R. (2010). Indian cultural effects on user research methodologies. In Proceedings of CHI 2010: Work-in-Progress. Atlanta, GA: ACM.

Callahan, E. (2005). Cultural similarities and differences in the design of university websites. Journal of Computer-Mediated Communication 11(1, article 12). Retrieved from

Chavan, A. L. (2007, October 11). Around the world with 14 methods: Innovation and culture. Human Factors International (white paper). Retrieved from

Dong, Y., & Lee, K-P. (2008). A cross-cultural comparative study of users’ perceptions of a webpage: With a focus on the cognitive styles of Chinese, Koreans, and Americans. International Journal of Design 2(2), 19-30.

Faiola, A., & Matei, S. A. (2005). Cultural cognitive style and web design: Beyond a behavioral inquiry into computer-mediated communication. Journal of Computer-Mediated Communication, 11(1, article 18). Retrieved from

Frandsen-Thorlacius, O., Hornbaek, K., Hertzum, M., & Clemmensen, T. (2009). Non-universal usability? A survey of how usability is understood by Chinese and Danish users (pp. 41-50). Proceedings of CHI 2009 (April 4-9). Boston, MA: ACM.

Hall, M., de Jong, M., & Steehouder, M. (2004, November). Cultural differences and usability evaluation: Individualistic and collectivistic participants compared. Technical Communication, 51(4), 489-503.

Hemayssi, H., Sanchez, E., Moll, R., & Field, C. (2006). Designing an Arabic user interface: Methods and techniques for bridging cultures. User Experience 5(1), 4-9. Retrieved from

Hermeking, M. (2007). Culture and Internet consumption: Contributions from cross-cultural marketing and advertising research. Journal of Computer-Mediated Communication 11 (1, article 10). Retrieved from

Honold, P. (2000). Culture and context: An empirical study for the development of a framework for the elicitation of cultural influence in product usage. International Journal of Human-Computer Interaction 12(3 & 4), 327-345.

Lindgren, A., Chen, F., Jordan, P.W., & Zhang, H. (2008). Requirements for the design of advanced driver assistance systems—The differences between Swedish and Chinese drivers. International Journal of Design 2(2), 41-54.

Liu, Z., Coventry, L., Johnson, G., Zhang, H., & Chen, J. (2007). The people’s money machines: Automatic teller machines in China. User Experience, 6(2), 18-22. Retrieved from

Mahmood, M. A., Bagchi, K., & Ford, T. C. (2004, Fall). On-line shopping behavior: Cross-country empirical research. International Journal of Electronic Commerce, 9(1), 9-30.

Moraveji, N., Ho, R., Huynh, D., & Zhang, L. (2006). Communication gap: Designing an Interface for Chinese migrant workers. User Experience 5(2), 8-11. Retrieved from

Oyugi, C., Dunckley, L., & Smith, A. (2008). Evaluation methods and cultural differences: Studies across three continents. Proceedings of NordiCHI 2008: Using Bridges, Lund: Sweden, ACM.

Rogers, K. (2008, May). The culture of China’s Internet: Developing web content for the world’s fastest growing online market. Intercom, 10-13.

Shi, Q., & Clemmensen, T. (2008). Communication patterns and usability problem finding in cross-cultural thinking aloud usability testing (pp. 2811-2816). Proceedings of CHI 2008 Works in Progress, April 5-10. Florence, Italy: ACM.

Singh, N., & Baack, D. (2004, July). Web site adaptation: A cross-cultural comparison of U.S. and Mexican Web sites. Journal of Computer-Mediated Communication 9(4). Retrieved from

Sun, H. (2006). The triumph of users: Achieving cultural usability goals with user localization. Technical Communication Quarterly 15(4), 457-481.

Tobin, R., Hotchkiss, G., & Lee, P. (2008, January). Chinese search engine engagement. Retrieved from Enquiro Research:

Tong, M. C., and Robertson, K. (2008). Political and cultural representation in Malaysian websites. International Journal of Design 2(2), 67-79.

Tsai, T-W., Chang, T-C., Chuang, M-C., & Wang, D-M. (2008). Exploration in emotion and visual information uncertainty of websites in cultural relations. International Journal of Design 2(2), 55-65.

Vatrapu, R., & Pérez-Quiñones, M. A. (2006, August). Culture and usability evaluation: The effects of culture in structured interviews. Journal of Usability Studies 1(4), 156-170. Retrieved from

Wallace, S., & Yu, H-C. (2009, May). The effect of culture on usability: Comparing the perceptions and performance of Taiwanese and North American MP3 player users. Journal of Usability Studies 4(3), 136-146. Retrieved from

Walton, M., & Vukovic, V. (2003, March-April). Cultures, literacy, and the Web: Dimensions of information "scent."Interaction, 64-71.

Würtz, E. (2005). A cross-cultural analysis of websites from high-context cultures and low-context cultures. Journal of Computer-Mediated Communication 11(1, article 13). Retrieved from

Yammiyavar, P., Clemmensen, T., & Kumar, J. (2008). Influence of cultural background on non-verbal communication in a usability testing situation. International Journal of Design, 2(2), 31-40.

Zhu, P., & St. Amant, K. (2007, May). Taking traditional Chinese medicine international and online: An examination of the cultural rhetorical factors affecting American perceptions of Chinese-created Web sites. Technical Communication 54(2), 171-186.